Refund and Returns Policy

Overview

Thank you for choosing Vitamin92. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase. Please read the following terms carefully:

1. Returns Eligibility:

  • To be eligible for a return, the product must be unused and in the same condition as received. It must also be in the original packaging.

2. Timeframe:

  • You have 5 days from the date of purchase to initiate a return.

3. How to Initiate a Return:

  • Contact our customer service team at 0323 775-6034 to initiate the return process. Please provide your order number and a brief reason for the return.

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be automatically applied to your original payment method.

5. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at 0323 775-6034.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed with the return or exchange.

8. Non-Returnable Items:

  • Certain items are non-returnable, including perishable goods, gift cards, and downloadable software.

9. Refund Timeframe:

  • Please allow 4-5 days for the refund to be processed and reflected in your account.

10. Contact Us:

  • If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at [insert contact information].

Need help?

Contact us at support@vitamin92.com for questions related to refunds and returns.

By making a purchase from Vitamin92, you acknowledge and agree to the terms of our Refund and Returns Policy. We are dedicated to ensuring your satisfaction with our products and services.